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CALLA HOMEOWNER FREQUENTLY ASKED QUESTIONS

Below are commonly asked questions from our CALLA homeowners which we will keep updated on a regular basis throughout the first year. If you do not see your query addressed below, on Calla Homeowner Tools, or the Calla Homeowner Manual, please do not hesitate to drop us an email at callaservice@qualex.ca . Thank you.

Toilet seat cover cracks

We been receiving service requests for seat cover cracks. This seems to be a product fault. Please send in a Service Request if your seat cover is cracked.

Is there supposed to be a ceiling mounted light in the bedroom?

There is no ceiling mounted light in the bedroom, however there are outlets controlled by a switch in the bedroom.

Can the contractor do some custom work for me after I take possession?
ITC is busy handling service requests and finishing off any outstanding work. Both ITC and Qualex-Landmark kindly asks that you do not request custom work from on-site personnel, as they are unable to facilitate such requests.

Someone is parking in my stall unauthorized, what can I do?

Unfortunately this does happen at the beginning and is difficult to enforce or control. You can notify your property manager as well as the Calgary Parking Authority. You will need to provide them with proof that you are the owner of that stall (you can use your “Parking and Storage Assignment Form” provided to you on the day of possession)

Entry CCTV camera:
Since the time when the building was designed and features marketed, Shaw have changed their analogue system to digital only, which prevents the ability to view the lobby CCTV camera from a digital terminal. Qualex-Landmark was not advised of this issue, nor is the issue one that could have been predicted. Telus TV, does not offer the ability to view CCTV. The existing building cameras are all still completely functional and can be used for security purposes via the building manager.

Notice hairline cracks or seepage in the parkade walls?

No cause for concern. The following is a note from the envelope consultant: Basically there are woven blankets impregnated with bentonite clay that swells when wet, forming a water impermeable “muck” on the exterior of the foundation wall. The system has been affective and used extensively in Calgary. There is the odd issue where some leakage is noticed at cracks and cold joints (and yellow staining). Typically we allow 2 to 3 months time for bentonite to become fully activated behind the concrete wall. From that point, if water does find a pathway in (i.e. an open crack in the concrete), the bentonite will tend to migrate to the leakage spot and seal it off as it builds up. This also can take some time.

More persistent leakage may require some localized injection of bentonite slurry to “goop” up and seal a certain spot. It is recommended to give the bentonite system 9 months to a year before injection, not only to see if the leak can correct itself, but if other localized spots may need some as well.

This is covered under the one year common area warranty.

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