Privacy Policy
This Privacy Policy was last amended on May 6, 2015.

Introduction

The Qualex-Landmark™ group of companies have striven to continually create developments that meet or exceed the needs and expectations of their customers.  Through customer feedback and research they are better able to determine, and in turn fulfill, these needs.  They highly respect and value your right to privacy and want you to feel comfortable about any personal information that you provide.  For this reason they have outlined the personal information collection, use and disclosure practices in this Privacy Policy.

This Privacy Policy has been adopted by Qualex–Landmark™ and by those organizations using the Qualex-Landmark trademarks under license from Qualex-Landmark™ (Qualex-Landmark and all such organizations are collectively referred to in this Privacy Policy as “Qualex-Landmark”), in order to demonstrate our and their commitment to the protection of individual privacy.

Qualex-Landmark encourages you to review this Privacy Policy. 

If you have questions regarding this Privacy Policy or our privacy practices then please contact our Privacy Officer, whose contact information is set out at the bottom of this Privacy Policy.

Application of this Privacy Policy

By providing personal information to us and by dealing with Qualex-Landmark, we will assume that you have consented to the collection, use and disclosure of your personal information in accordance with the terms set out in this Privacy Policy unless you advise us otherwise.

Amendments to this Privacy Policy

Qualex-Landmark reserves the right to amend this Privacy Policy from time to time.  The first sentence of this Privacy Policy indicates when the Privacy Policy was last amended.  Please check back regularly for changes.

Personal Information

For the purposes of this Privacy Policy, “personal information” means information that is about an identifiable individual. Personal information does not include information that cannot be attributed to an individual.  For example, information of an aggregate or anonymous nature is not personal information under this Privacy Policy and, therefore, is not subject to the terms of this Privacy Policy.

Our Commitment

Except as otherwise set out in this Privacy Policy, Qualex-Landmark will not sell, rent, loan, trade, lease, transfer or otherwise disclose your personal information, including e-mail addresses, to any third party.

How and When Qualex-Landmark Collects Personal Information

Qualex-Landmark generally collects personal information directly from the individuals on a voluntary basis through registration forms, surveys, contest entry forms, service requests, questionnaires and transaction documents both online and offline.  This personal information may include contact information (for example, name, mailing address, e-mail address, and telephone number), demographic information, household information, preference information and transaction-related information.

Use of Personal Information by Qualex-Landmark

Set out below are certain circumstances where Qualex-Landmark may use your personal information without obtaining your further consent.  These are:

  • using identification information and contact information, such as your name, address, telephone number and e-mail address to provide information about Qualex-Landmark when you request that information;
  • using identification information and contact information, such as your name, address, telephone number and e-mail address so that Qualex-Landmark can identify you and communicate with you in connection with our operations;
  • using customer and/or supplier relationship information such as your service requests, instructions, comments and feed back to assist us in delivering products and services in accordance with your wishes;
  • to provide information regarding our products and services as well as special offers that Qualex-Landmark believes you may be interested in;
  • using personal information for the purpose for which it was provided and certain other activities that are reasonably ancillary to that purpose.  For example, if you ask us questions about one of our products or services, we may store the related communications for future reference and we may send you additional information if the information we originally provided to you has changed;
  • to conduct, process and complete transactions with you;
  • to further develop and customize our products and services to better meet the needs and preferences of our customers; and
  • as otherwise in compliance with your consents.

Qualex-Landmark may, from time to time, contact you by electronic format, regular mail or telephone for any of the purposes set out above.

Disclosure of Personal Information by Qualex-Landmark

Set out below are certain circumstances where Qualex-Landmark may disclose your personal information without obtaining your further consent.  These are:

  • In the event Qualex-Landmark transfers or is considering transferring control of any or all of its operations or assets to another organization, Qualex-Landmark reserves the right to transfer and/or disclose your personal information to that organization.  However, Qualex-Landmark will require that the organization agree that it will be similarly bound by the provisions of this Privacy Policy and that it will only use and disclose your personal information as Qualex-Landmark is similarly entitled under this Privacy Policy;
  • Qualex-Landmark may work with other organizations towards some common purpose consistent with the objectives of Qualex-Landmark.  In that case, it may be necessary for Qualex-Landmark to disclose your personal information to these organizations.  However, Qualex-Landmark will require that these organizations agree that they will only use and disclose your personal information as necessary for the common purpose and that they will adhere to the terms of this Privacy Policy; and
  • as otherwise in compliance with your consents.

Service Providers

Qualex-Landmark may engage certain service providers.  Those service providers may provide services to Qualex-Landmark to assist Qualex-Landmark in its activities.  Other service providers may provide services directly to you at the request of Qualex-Landmark.  As such, it may be necessary for Qualex-Landmark to disclose your personal information to these service providers.  However, Qualex-Landmark will take steps to ensure that these service providers will only use and disclose your personal information as necessary to provide the services and that they will adhere to the terms of this Privacy Policy.  As well, some of these service providers may assist Qualex-Landmark in the collection of your personal information.  Qualex-Landmark will ensure that they will not use or disclose your personal information for any other purpose and that they will adhere to the terms of this Privacy Policy.

Other Collection, Use and Disclosure

As well, privacy legislation permits or requires the collection, use and disclosure of personal information without the knowledge or consent of the individual in some specific and limited circumstances.  Qualex-Landmark reserves the right to collect, use and disclose your personal information in these limited circumstances without your knowledge or consent.  As well, Qualex-Landmark may collect, use and disclose your personal information without your knowledge or consent when that personal information is relevant to an actual or potential legal proceeding or when Qualex-Landmark is required or permitted to do so by court order, applicable law or regulatory requirements.

Consent

Generally, unless otherwise permitted or required by law, Qualex-Landmark will obtain your consent to our collection, use and disclosure of your personal information.  This consent may be explicit or implied and the consent may be given orally or in writing, depending on the circumstances.  In particular, if the use and/or disclosure of your personal information would be fairly apparent at the time of collection Qualex-Landmark will not obtain your explicit consent to that use and/or disclosure.   Your consent will be implied.

When obtaining your consent Qualex-Landmark will inform you of the uses and disclosures that Qualex-Landmark wishes to make of your personal information unless those uses and disclosures are fairly apparent at the time Qualex-Landmark collects the personal information or are set out in this Privacy Policy.

In the event a new need arises for the use or disclosure of previously collected personal information, Qualex-Landmark is generally required to obtain a new consent for the new use or disclosure prior to commencing that use or disclosure.

Opting Out

Qualex-Landmark requires your personal information in order to provide certain products and services to you.  You always have the choice of whether or not you wish to supply Qualex-Landmark with personal information.  If you decide not to provide Qualex-Landmark with your personal information Qualex-Landmark may not be able to provide certain of its products and services to you, including, without limitation, certain informational and promotional materials and you may be prevented from purchasing a Qualex-Landmark product.

Changing Consent

You may change or withdraw your consent at any time on reasonable notice, subject to pre-existing legal and contractual obligations, by contacting our Privacy Officer as set out below.  However, if you withdraw certain consents, it may limit the manner in which you can make use of Qualex-Landmark’s services or purchase Qualex-Landmark’s products or otherwise interact with Qualex-Landmark.  For clarity, your ability to change or withdraw consent is not absolute.  Qualex-Landmark reserves the right to continue handling your personal information in those circumstances required or permitted by law despite a change or withdrawal of consent.

Retention of Personal Information by Qualex-Landmark

At such time as personal information is no longer required for the purposes stated in this Privacy Policy, and subject to any legal requirements, such personal information will be made anonymous or destroyed.

Collection, Use and Disclosure of Non-Identifiable Information

Qualex-Landmark collects and uses non-identifiable information to assess the effectiveness of website content and traffic.  This allows Qualex-Landmark to improve the quality of visits of websites managed, by streamlining visitors’ ability to navigate these sites and developing featured programs and content that will be of interest to visitors.  Aggregate non-identifiable information is used to perform statistical analyses of the collective characteristics and behaviour of individuals, and to measure demographics and interests.

Qualex-Landmark also uses the aggregate non-identifiable information collected, to be used to describe Qualex-Landmark’s products to third parties such as prospective business partners and financial institutions.  In any of these circumstances, only non-identifiable information in an aggregate form and not personal information is disclosed.

A technology called cookies may be used on certain pages of our website.  A cookie is a tiny element of data that a website can send to your browser, which may then be stored on your hard drive so the website can recognize you when you return.  Cookies allow us to provide you with tailored information and to provide services to you via the Internet.  If your browser permits, you may set your browser to notify you when you receive a cookie or to reject cookies altogether.  (See the documentation provided with your Internet browser for more information on cookies and how to disable them.)  If you disable or reject cookies: (i) your experience at the website will not be tailored, (ii) certain services at the website may not be available to you, and (iii) you may be required to input the same information each time you visit the website.

Websites Operated by Third Parties

Websites operated by Qualex-Landmark may contain links to other websites that may collect personal information.  This Privacy Policy does not extend to the data collection, disclosure, use and retention practices of such third parties and Qualex-Landmark does not assume any responsibility for the privacy practices, policies or actions of such third parties.  Individuals should read the privacy policies of such third parties, and make an informed decision whether or not to visit such websites and/or provide personal information to such third parties based upon their privacy practices and individual discretion.

Safeguarding Personal Information

Qualex-Landmark takes reasonable measures to protect the security and confidentiality of personal information under the care and control of Qualex-Landmark from loss, misuse and alteration.  Any information transmitted via the Internet, however, may be intercepted by third parties.  Qualex-Landmark does not assume any liability for interception, alteration or misuse of information transmitted over the Internet.  Qualex-Landmark employees are restricted from collecting, using and disclosing personal information other than in accordance with this Privacy Policy.

Accuracy and Completeness

When Qualex-Landmark collects, uses or discloses personal information, Qualex-Landmark will make a reasonable effort to ensure that it is accurate, up to date and complete.  To do so, Qualex-Landmark may need to request additional information from you or have you verify your information.  If your personal information does change, Qualex-Landmark would appreciate it if you could inform us of those changes in order that your personal information in our possession remains accurate.

Requests for Access to Personal Information

On your written request Qualex-Landmark will provide you with:

  • access to your personal information (if any) under our custody or control;
  • information about the purposes for which your personal information under our custody or control has been and is being used by us; and
  • the names of persons to whom, and the circumstances in which, your personal information has been and is being disclosed by us.

All requests may be subject to reasonable fees and disbursements.  Where appropriate to do so, Qualex-Landmark may require advance payment of a deposit or the entire costs of responding to a request for access to personal information.  As well, all requests must be in writing and signed by you.  Qualex-Landmark will also require sufficient information and detail from you in order to verify your identity, to properly locate the information and provide a response.

Your ability to access your personal information is not absolute.  Qualex-Landmark reserves all rights to not provide access to personal information in those circumstances permitted by law.

Requests for Correction of Personal Information

Qualex-Landmark will correct errors or omissions in your personal information where that information is in our custody or control.  Qualex-Landmark requires that all such requests be in writing and signed by you.  Qualex-Landmark may require sufficient information and detail from you in order to verify your identity, properly locate the information and provide a response.  If you make such a request, Qualex-Landmark will either:

  • correct the personal information and, if reasonable to do so, send correction notifications to any third party to whom Qualex-Landmark disclosed the incorrect information; or
  • decide not to correct the personal information but Qualex-Landmark will annotate the personal information that a correction was requested but not made.

Corrections or amendments will rarely, if ever, be made to opinions, including expert or professional opinions, as opposed to factual information, which may be corrected if in error.

Limited Nature of this Privacy Policy

Nothing contained in this Privacy Policy is intended to create a contract or agreement between Qualex-Landmark and you and you may not rely on it as such.

Contacting or Communicating With Us

If you:

  • have any questions with respect to our privacy policies or practices;
  • have any questions with respect to our handling of your personal information;
  • wish to request access to or correction of your personal information under our care or control; or
  • are dissatisfied with our handling of your personal information or any response Qualex-Landmark may have given,

please contact our Privacy Officer at:

By Mail:

The Qualex-Landmark™ Group of Companies

610-1111 Melville Street

Vancouver, BC

V6E 3V6

Attention: Privacy Officer

By Email:

privacy@qualex.ca

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